NGO Desk has three parts that share the same live data: the web DMS for your team, the NGO Desk app for Android and iOS, and the public website where donors and volunteers find you.

Who can do what

Your login is your email address. When an admin creates your account, your password is emailed to you together with the sign-in link.

1. Open the Login page, enter your email and password and tick Keep me signed in on your own device.
2. If 2-step verification is on, enter the 6-digit code from your authenticator app. Tick Trust this device for 30 days to skip the code on this computer.
3. Forgot your password? Click Forgot password, enter your email and follow the reset link we send you.

Your profile

Open the profile menu (your photo, top right) › Profile to update your name, phone, address and photo. From the same menu choose Change password.

Turn on 2-step verification

1. Go to Profile › Two-factor authentication and choose Enable.
2. Scan the QR code with Google Authenticator, Microsoft Authenticator or Authy (or type the key shown).
3. Enter the 6-digit code to confirm. Your trusted devices are listed below — click Revoke to remove one.

The DMS has a sidebar on the left and a header across the top that stay the same on every page.

• Sidebar — every module, plus a menu entry for each of your own beneficiary types.
• Global search — find donors, groups and beneficiaries as you type.
• Notification bell — new donations, registrations, applications and messages.
• Dark mode — switch the whole DMS to a dark theme and back.
• Tips slider — short tips about features you may not have tried yet.
• Live chat — the chat bubble connects you to NGO Desk support.

Your organization at a glance — what was promised, what came in and what still needs attention this month.

• Counts for orphans, widows, institutions, donors and active campaigns.
• Monthly summary: committed, received, extra received, remaining and collection rate.
• Donations chart for 6, 12, 24 months or all time with averages.
• Beneficiary trends and campaign target-vs-received chart.
• Active campaigns and the most recent donations.
• A banner when volunteer applications are waiting — click Review now.

The donation form guides you through four short steps and checks everything before saving.

1. Amount — enter the amount, payment method (Cash, Bank Transfer, Card / Online, EasyPaisa or Other), an optional transaction reference and the donation date.
2. Pay to — choose exactly one target: a group, a campaign, an orphan, a widow, an institution or one of your own beneficiary types. The Recent shortcuts reuse your last targets.
3. From donor — pick the donor. You'll see their verification, commitment, last payment and this year's total. If the amount is more than their commitment, say what the extra is for.
4. Confirm — check the summary and save. Leave Include in reports & totals on unless the donation should be kept out of totals.

See what's been collected and who still owes — then follow up in one click.

• Choose the period: this month, 30, 60 or 90 days.
• Filter by group and by who the donation was for.
• Totals for received, committed, collected, outstanding and collection rate.
• Breakdowns by recipient and by payment method.

Following up unpaid donors

1. Open the Unpaid donors tab to see everyone whose commitment is overdue, with how many days.
2. Click the WhatsApp button to open a chat with a ready-made reminder message.
3. When they pay, click Receive — the donation form opens already filled in for that donor.

A donor record holds who they are, what they promised and everything they've given.

1. Enter the full name and WhatsApp number (required), plus email and address if you have them.
2. Set the commitment: amount, frequency (weekly, monthly, quarterly, yearly or one-time) and start date. Choose a group now or later — without a group the commitment is kept on the donor.
3. Under Verification, add the CNIC / ID number and upload the CNIC document (JPG, PNG or PDF, up to 2 MB).
4. Leave Active donor on and save.

Payment health

Each donor is tagged automatically: Active (up to date), Unpaid, Below commitment or Extra payer. Filter the list by status, group or verification.

• Details shows commitments, the CNIC document and contact details.
• Profile shows the full donation history with alerts.
• Inactive donors are excluded from monthly totals and can be reactivated.
• Donors who register online arrive as Pending for you to verify.

A group links donors to the beneficiaries they support, with one person responsible for collections.

1. Give the group a name and an optional description.
2. Choose a group manager — only active users with the Group Manager role appear.
3. Tick the orphans, widows and institutions this group supports. People already in another group are shown locked.
4. Save, then add donors to the group from the donor form.

Keep a profile for everyone you support, with a photo and their group.

• Orphans: name, date of birth, identity number, address, guardian, contact.
• Widows: name, CNIC, contact, address, late husband's name, dependents.
• Custom types such as Elderly or Students get their own sidebar entry.
• Filter by group or by assigned / unassigned.

1. Open the type in the sidebar and click Add.
2. Fill in the details — the form shows a live profile preview and a completeness ring.
3. Click the photo tile to upload a picture (up to 5 MB), choose a group and save.

Mosques, churches, schools, hospitals and any institute type you create in Setup.

1. Open the institute type in the sidebar — the category is pre-selected for you.
2. Enter the name, registration number, address, contact person and number.
3. Add a logo or photo, choose a group and save.

Campaigns are public fundraising appeals with their own page, gallery and live progress.

1. Enter a clear name, choose a type (Education, Eid, Emergency, Food, Medical, Ramadan, Tents, Water tanks or Other) and write the story.
2. Set the target amount and dates. Leave the end date empty for an ongoing appeal.
3. Drop in photos (up to 20 per save, 5 MB each). The first becomes the cover — drag to reorder and use ★ to change the cover.
4. Keep the status Active to publish it on your public profile and campaign page.

Record every payment out with a receipt, so your statement always balances.

1. Amount — amount, payment method, reference and date.
2. Paid to — a beneficiary, or a vendor / other payee such as rent or salaries (admins only).
3. Category — choose the expense category and add a short description.
4. Confirm — attach the receipt (image or PDF, up to 5 MB) and save.

The expenses page shows total paid out against donations received, receipt coverage, where the money went, payment methods and top payees. Click Export for an Excel file.

A bank-style statement of every donation (credit) and expense (debit) with a running balance.

1. Choose a date range or a year.
2. Narrow it down with filters: entry type, group, donor, expense category, beneficiary, payment method or a search.
3. Set your opening balance and its date once, so the running balance starts from the right figure.
4. Click Print for a branded statement with your address, or export to Excel or PDF.

Month-by-month donations for any year, with quarter totals and a chart.

• Switch year, and toggle between bar and line chart.
• See each month's share of the year and Q1–Q4 totals.
• Export the beneficiary monthly report to Excel or PDF, filtered by beneficiary type.
• Optionally attach receipt images to the export.

All exports

Add your staff — there's no limit on the number of users.

1. Enter the full name, email (used to sign in), phone and address.
2. Choose the role: Admin (everything) or Group Manager (only their groups).
3. Leave Auto-generate password on to email a secure password, or set one yourself.
4. Save. To block access without deleting history, switch Active account off. Use Reset password on Edit to email a new one.

Approve applications, add volunteers yourself and give them tasks.

1. Open the Pending tab to see online applications with their ID card and reason for joining.
2. Click Approve or Reject — the volunteer is emailed and notified either way.
3. Use Add volunteer to create an account directly; the login details are emailed.
4. On a volunteer's page, Assign task with a title, instructions, dates and priority (Low to Urgent).

Every activity logged by every volunteer, in one place.

• Filter by Pending, In progress, Paused or Completed.
• Each row shows a timeline bar from start to expected end.
• Overdue activities turn red with an Overdue badge.
• Open attached files directly from the row.

Volunteers sign in to their own simple portal on the web or in the app.

1. My Dashboard shows your activity counts and your activity list.
2. Click Log new activity: title, description, status, start date, expected end date and files (JPG, PNG or PDF, 5 MB each).
3. Update the status as you go — your NGO is notified of every change.
4. Tasks assigned by your NGO appear in your list with their priority.
5. Keep your details current in My Profile.

Make the DMS, app, emails and public pages look like your organization.

1. Pick your primary, dark and deep colours with the colour pickers, or click a quick palette. The live preview shows the result.
2. Upload your logo (PNG, JPG or WebP, up to 2 MB).
3. Write your About / Our mission text and add your social links for the public profile.
4. Click Save settings — changes apply straight away.

Tell donors where to send money — your accounts appear on your donor registration form.

1. Click Add account and choose the method (bank IBAN, JazzCash, EasyPaisa, SadaPay and others).
2. Enter the account number or IBAN and the account title, and set the display order.
3. Switch Show on public form on or off at any time.

Shape NGO Desk around your programs.

• Beneficiary types — add individual types like Elderly or Students.
• Institute types — Mosque, Church, School, Hospital and more.
• Expense categories — the categories used on every expense.
• Each has a name, icon and description; edit or delete in a pop-up.

Donors and volunteers can rate you on your public profile. Nothing is published until you approve it.

1. Open Feedback & Reviews and choose the Pending tab.
2. Read the rating and message, then click Publish or Reject.

Keep your package active so your whole team can keep working.

• We email you 30 days and 7 days before expiry, and on the day.
• When a package expires, admins are taken to Renew; other staff are paused.
• Pay online by card for instant reactivation.
• Or pay by bank / wallet and upload your proof (up to 10 MB) for our team to confirm.

Stay on top of activity and get help without leaving the DMS.

• Notifications — filter all / unread, mark all as read, click to open the record.
• The same alerts arrive as push notifications in the app.
• Contact Support — send a message with an optional screenshot and see when support has viewed it.
• Live chat — chat in real time; if nobody is online a ticket is created and we reply by email.

Bring your organization onto NGO Desk in a few minutes.

1. Enter your organization details and create the admin login (name, email, password).
2. Choose a package and how to pay: card (activates when payment succeeds) or bank / wallet with proof (30-day trial starts right away).
3. Confirm your email using the activation link, then sign in and set up your branding and team.

Donors never need a login.

Give to a campaign by card

1. Open Campaigns and choose a campaign.
2. Pick an amount and currency (USD, GBP, EUR, CAD, AED, SAR) and pay securely through Safepay.

Start a monthly sponsorship

1. Click Register › As a donor and choose the NGO.
2. Enter your details, CNIC and monthly amount, and upload your CNIC.
3. Pay the first month to one of the NGO's accounts shown on the form, upload the screenshot and submit. The NGO verifies you and emails you.

Track your donations

Open Track donation, enter your CNIC or a tracking number and see every donation recorded for you, with a link to the receipt.

1. Click Register › As a volunteer and choose the NGO.
2. Fill in your details, upload your ID card copy, choose a password and tell the NGO why you want to join.
3. Wait for the approval email, then sign in to your volunteer portal on the web or app.